baji games Privacy Policy
Your personal information is very important to us. This document explains in detail how baji games collects your information, why it uses it, and how it keeps it safe.
1 Introduction
baji games is an online gaming and sports betting platform built for Bangladeshi users. When you use our website, register, or use our services, we collect certain personal information. This Privacy Policy ("Policy") explains how that information is handled.
This Policy applies to all baji games services — including the website, mobile app, and customer support channels. Please read this Policy carefully before using our services. By using baji games services, you are considered to have agreed to the terms of this Policy. This Policy is related to our Terms and Conditions and both documents should be read together.
baji games respects the privacy of its users. We do not sell your information to any third party and we avoid collecting information that is not necessary.
2 Information We Collect
baji games collects user information through various methods. The information collected is divided into the following categories:
2.1 Registration and Account Information
When you open an account at baji games, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Username and password (stored in encrypted form)
- National ID card or other government-issued document details for identity verification
2.2 Financial Transaction Information
During deposit and withdrawal processes, we record the following information:
- Payment method (bKash, Nagad, Rocket, or bank transfer)
- Transaction amount, date, and time
- Mobile banking account number or partial bank account details
- Transaction reference number
2.3 Gaming Activity Information
Through monitoring your gaming activity, we collect:
- Games played and betting history
- Win and loss records
- Bonus and promotion usage details
- Session duration and gaming patterns
2.4 Technical Information
Information collected automatically while using the website and app:
- IP address and device type
- Browser version and operating system
- Session time, page view history, and click data
- Connection type and internet service provider
3 Purpose of Data Use
baji games uses the information collected only for specific purposes. We process your information for the following reasons:
3.1 Account Management
Your information is used to create, verify, maintain, and secure your account. Your mobile number is used for OTP verification and to confirm identity at login.
3.2 Transaction Processing
Information is needed to complete deposits and withdrawals, prevent fraud, and ensure the accuracy of financial transactions.
3.3 Customer Support
Your account and transaction information is used to provide assistance via 24/7 live chat and email.
3.4 Responsible Gaming
By monitoring your gaming patterns, we can identify potential risks. In line with our responsible gaming guidelines, we may contact you if unusual gaming behaviour is observed.
3.5 Relevant Communications
Your email and mobile number may be used to send bonus offers, promotions, system updates, and important notifications. You can request to opt out of marketing messages at any time.
3.6 Service Improvement
By analysing the information collected, we improve platform performance, manage new games and features, and make the user experience smoother.
4 Cookies and Tracking Technology
The baji games website and app use cookies and similar technologies. These are small files stored on your device that help our platform function better.
4.1 Types of Cookies
- Essential Cookies: These cannot be disabled as they are required to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your preferences such as language and display settings.
- Analytics Cookies: Used to understand website traffic and usage patterns.
- Marketing Cookies: Used to show relevant ads based on your interests.
4.2 Cookie Control
You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
5 Data Disclosure and Sharing
baji games does not sell your personal information to third parties. However, there are certain situations where sharing information may be necessary:
5.1 Service Providers
Necessary information may be shared with payment processors (bKash, Nagad, Rocket, and banks), game software providers, and technology infrastructure partners. These partners are obligated to use the information only for specified purposes.
5.2 Legal Obligations
We may be required to disclose relevant information in response to a court order, a lawful request from a law enforcement agency, or any other legal process.
5.3 Fraud Prevention
Information may be shared with relevant authorities to detect or prevent fraudulent activity. This is done for the protection of users.
5.4 Business Transfer
In the event of a future business merger or acquisition, user information may be transferred as part of the assets. We will notify you in advance in such a situation.
6 Data Security Measures
baji games follows industry-standard technical and administrative measures to protect your information.
6.1 Technical Security
- All communications on the website and app are secured through SSL encryption
- Passwords are stored using strong hashing methods — not readable in plain text
- Financial information is kept in encrypted databases
- Regular security audits and vulnerability assessments are carried out
- Automated systems are active to detect suspicious login activity
6.2 Administrative Security
- Staff are given access only to information necessary for their role
- Staff receive regular training on data security
- Logs of data access and changes are maintained
6.3 Response to Data Breaches
If a security breach occurs, we will act promptly and notify affected users in a timely manner. Our incident response team is active 24 hours a day.
7 Third-Party Services and Links
The baji games platform may integrate software from game providers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. These third parties have their own privacy policies that are outside our control.
For payment services, when you transact through bKash, Nagad, or Rocket, that provider's own data processing policy will apply. For bank transfers, the relevant bank's policy applies. baji games is not responsible for how these services handle data.
When you leave our platform and visit an external site, we recommend reading that site's privacy policy.
8 Data Retention Period
baji games retains your information for as long as necessary to fulfil the specific purpose it was collected for. The retention period depends on the type of information:
- Account Information: Retained while the account is active and for the applicable legal period after closure.
- Financial Transaction Records: Retained for the long term in accordance with financial regulations.
- Gaming History: Kept for a set period for responsible gaming monitoring and dispute resolution.
- Technical Logs: Automatically deleted after security review.
- Marketing Consent Records: Retained for a set period after consent is withdrawn, as proof of consent.
If you request account closure, we will aim to promptly delete any information beyond what is required by applicable legal obligations.
9 Your Rights Over Your Information
As a baji games user, you have certain fundamental rights over your own information:
9.1 Right to Access
You can request to view the information we hold about you. If you contact us through customer support, the information will be provided within a set timeframe.
9.2 Right to Rectification
If your account contains incorrect or outdated information, you can request a correction. Relevant documents may be requested as proof for the correction.
9.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations or ongoing disputes.
9.4 Right to Withdraw from Marketing Communications
You can stop receiving promotional emails or messages at any time. This can be done through account settings or by contacting customer support. However, important transaction-related notifications cannot be turned off.
9.5 Right to Lodge a Complaint
If you have any concerns about a violation of this policy or how your information is handled, please contact our customer support. You can also find answers to data protection questions in our FAQ section.
10 Protection of Minors' Information
baji games services are for individuals aged 21 and above only. We do not knowingly collect information from minors.
Age verification steps are taken at the time of registration. If there is any suspicion that a minor's information is in our system, that account will be promptly deactivated and the relevant information will be deleted.
If a parent or legal guardian believes their minor child is using baji games, please notify our customer support immediately.
11 Policy Changes and Updates
baji games reserves the right to update this privacy policy as needed. If there are significant changes to the policy, we will:
- Update the date on this page
- Notify registered users via email or messages
- Display a clear notice on the platform
If you continue using baji games after a policy change, it will be considered that you have agreed to the new policy. If you do not agree with the changes, you may request to close your account.
To learn more about other terms of use, please read our Terms and Conditions.
12 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us:
12.1 Customer Support
Our customer support team is available 7 days a week, 24 hours a day via live chat and email in both Bengali and English. Any requests related to your data protection will be processed promptly.
12.2 Email Contact
For specific privacy-related requests, please write to our dedicated email address:
12.3 Complaints Process
After receiving your complaint, we will verify it as soon as possible and get back to you. More complex matters may take a little longer. We take all data protection complaints seriously.