FAQ

baji games FAQ — Cricket Betting to Deposits and VIP

Here you will find answers to the most common questions about cricket betting, bKash deposits and withdrawals, VIP cashback, 24/7 support and slot game RTP. Use the sections below to find the information you need.

Cricket Betting

Cricket Betting

The most common questions before betting on cricket at baji games — from BPL to the T20 World Cup, reading decimal odds to no-result situations. Read the cricket betting guide for more detail.

baji games offers several popular cricket markets — Match Winner, Toss Winner, First Innings Runs, Top Run Scorer, Top Wicket Taker and Over/Under Runs. Ball-by-ball betting is also available. Odds for each market are updated from before the match starts.

Yes, baji games supports in-play or live betting. Odds change in real time during the match — if a team performs well, their odds drop. Odds update instantly when a wicket falls or a boundary is hit. To place a live bet, make sure your account has enough balance and check the current odds before accepting them.

Yes. baji games covers BPL, IPL, T20 World Cup, Test series and other international tournaments together. Bangladesh Tigers matches have a particularly wide range of markets available. Combining multiple match selections in a multi bet increases the combined odds.

Decimal odds of 2.25 mean you get ৳2.25 back for every ৳1 staked — including your original stake. For example: Team A wins at decimal 2.25 = fractional 5/4 = American +125. A ৳200 bet returns ৳450 total if you win (৳250 profit + ৳200 original stake); you lose ৳200 if the bet loses. This is an example — actual odds vary.

On baji games, if a match does not complete the minimum required overs due to rain or any other reason and is declared no result, bets on that market are voided and the original stake is returned to your account. For multi bets, the voided selection is removed and the remaining selections are settled at their combined odds.
Deposit Questions

Deposit Questions

Answers to common questions about depositing via bKash, Nagad, Rocket or bank transfer. Log in to baji games and deposit directly from the Cashier.

baji games offers four deposit methods: bKash, Nagad, Rocket and bank transfer (such as Dutch-Bangla Bank, BRAC Bank and Islami Bank). The minimum deposit amount is ৳300 for all methods. Deposits can be made directly from mobile banking with no extra hassle.

First check your mobile banking app to confirm the transaction was successful. If you have a transaction ID but the balance has not appeared on baji games, contact support via live chat or email with the transaction ID, amount and time. The issue is usually resolved within a few minutes.

The minimum deposit on baji games is ৳300 across all methods. This amount is enough to start playing in any section — slots, cricket betting or live casino. The minimum ৳300 deposit also applies for the welcome bonus.

Log in to baji games and go to the Cashier or Deposit section. Select bKash and you will be given a designated bKash number. Open your bKash app, use Send Money to send the amount to that number, then enter the transaction ID in the form and your balance will be credited automatically. Minimum deposit is ৳300.
VIP Benefits

VIP Benefits

Learn about the five tiers of the baji games VIP programme and the weekly cashback details. Find more information on the baji games VIP programme page.

The baji games VIP programme has five tiers: Bronze (up to 0.2% weekly cashback), Silver (up to 0.4%), Gold (up to 0.6%), Platinum (up to 0.8%) and Diamond (up to 1.0%). Moving to a higher tier increases your cashback rate and unlocks additional benefits.

Weekly cashback is calculated based on your net losses for that week (total losses minus total winnings). Example: Gold member, net loss of ৳20,000 in one week → ৳20,000 × 0.6% = ৳120 cashback. The cashback is added directly to your account and represents the maximum for that tier.

Higher VIP tier members can receive a higher weekly cashback rate, priority access to special promotions, faster withdrawal processing and dedicated support. Members who reach the Diamond tier enjoy the highest level of benefits. Full details of each tier's benefits are available on the VIP page.

VIP tiers on baji games advance through regular play and betting activity. The more active you are on your account, the sooner you can progress to the next tier. Your current tier and progress can be viewed from the account dashboard.

Weekly cashback is credited directly to your account and returns a small portion of your net losses. For details on any specific wagering requirements or other conditions, please read baji games' terms and conditions or contact the support team.
Contact and Support

Contact and Support

Find out below how the baji games support team can help when you run into a problem and when they are available.

baji games has two support channels: 24/7 live chat (directly within the site) and email support. Live chat gives the fastest response. For complex issues, providing full details by email allows the support team to give a complete resolution.

Yes, the baji games support team is active seven days a week, twenty-four hours a day. Live chat and email support are available on Fridays, Saturdays and any public holiday. If you have a deposit or withdrawal issue at night or in the early morning, you can reach support straight away.

To get a faster resolution from support, keep the following information at hand: your registered username or email, the date and time of the issue, the transaction ID (for deposits or withdrawals), and a brief description of the problem. Attaching a screenshot will speed up the resolution further.

Yes, the baji games support team assists in both Bengali and English. For Bangladeshi players, communicating in Bengali is the most straightforward option. Write in Bengali on live chat and you will receive a reply in Bengali.
Slot Games

Slot Games

Read this section to learn about slot game RTP, volatility, jackpots and demo play. For the full game list, visit the baji games slots section.

RTP (Return to Player) is the theoretical percentage of total bets that a slot game returns to players over the long term. For example, Gates of Olympus has a maximum RTP of 96.50%. It is not a guarantee — every spin is completely independent and random. RTP applies as an average across millions of spins.

In most slot games, free spins are triggered automatically when a specific combination of scatter symbols lands — no purchase required. Some games include a Bonus Buy or Feature Buy option that lets you pay to enter the bonus round directly. baji games does not claim a specific number of bonuses or free spins — each game has its own rules.

High volatility slots pay out less frequently, but wins tend to be larger when they do occur. Low volatility slots pay out smaller wins more often, but large amounts come less frequently. Players who prefer longer sessions generally go for low or mid volatility slots.

Many slot games have a demo or free-play mode where you can play with virtual chips. It is a good way to understand the game mechanics and bonus features. However, wins in demo mode do not pay out real money. Check the game page on baji games to see which games have a demo mode available.

In a progressive jackpot slot, a small portion of every bet is added to the prize pool. The pool keeps growing until a player wins the jackpot, after which it resets to zero and starts building again. Winning the jackpot is completely random — there is no guaranteed time or bet amount that triggers it.

Speak to the support team if you have more questions

If the answers above have not resolved your question, the baji games 24/7 support team is always available. You can reach out in Bengali or English.

Live Chat

After logging in to the site, click the chat icon in the bottom right corner. A support representative will connect with you right away.

Round-the-Clock Service

Seven days a week, twenty-four hours a day. You will get a response without delay, even at night or on holidays.

Support in Bengali and English

Write in Bengali and you will get a reply in Bengali — there is no delay because of language.

Email Support

For complex issues, write the full details by email. Including screenshots and a transaction ID will help resolve the matter faster.

Secure Communication

Your account and transaction details are kept completely confidential. Read our privacy policy.

Responsible Gaming

Visit the responsible gaming page to keep your play in check. For players aged 21 and above.